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How to Unban Your WhatsApp Business Account

If you use WhatsApp Business as one of your main business communications tools, it can quickly become a serious problem if your WhatsApp Business account is banned. In particular it leads to major communication disruptions with your clients as you won’t be able to send or receive messages. This can significantly impact your customer service, marketing, sales, and support campaigns, ultimately leading to negative impact on your client relationships.

Here we will look at why WhatsApp Business accounts get banned, how to unban your WhatsApp Business account and tips on how to avoid it happening.  

Understanding WhatsApp Business Account Bans

WhatsApp may ban business accounts if their activity violates the Terms of Service. If your WhatsApp Business account is banned, you’ll see a message like this when you try to access WhatsApp: “Your phone number is banned from using WhatsApp. Contact support for help.” Or, “This account is not allowed to use WhatsApp.” Short and not so sweet - it does not give you much of an idea of what went wrong or how to fix it.

The most common reasons for why a Whatsapp Business account may be banned include:

  • Spam: Sending unsolicited promotional messages or repetitive content.
  • Scams: Engaging in fraudulent or deceptive practices.
  • Safety Risks: Activities that endanger WhatsApp users’ safety.

Overall, it’s all about adhering to the WhatsApp user policies and Terms of Service. However if you fall foul of these, most likely unintentionally, or you feel you have been banned unfairly, it is essentially to request a review as quickly as you can.  

Here are some essential steps to take when your WhatsApp Business account is banned:

  1. Request a review
  • Email WhatsApp support or use the in-app option to request a review.
  • Enter the 6-digit registration code sent via SMS.
  • Provide details to support your case. Try to be specific about why you have not violated any Terms of Use or WhatsApp policies.  
  • Temporary Suspension: If your appeal is successful, the suspension will last only one week.
  • Permanent Suspension: If not, your account will be permanently suspended. In the worst case, you won’t be able to log in to the same account in the future, losing all your contacts and conversations.

  1. Steps to Unban Your WhatsApp Business Account
  • Uninstall modded apps removing any unofficial or modded WhatsApp versions.
  • Install the latest official WhatsApp from trusted sources (Google Play Store or Apple App Store).
  • If unbanned, re-register your phone number on WhatsApp and visit the WhatsApp website or download the WhatsApp Business app.

Prevent Future WhatsApp Business Account Bans: Best Practices

The best way to avoid a WhatsApp Business account ban is to simply follow their rules of use.  To get you going, here are some of our top tips to highlight the essentials:

  • Follow Terms of Service: It may seem super simple but reading, understanding and adhering to WhatsApp’s guidelines are your very first step!
  • Use Official Versions: Download WhatsApp from trusted sources (Google Play Store or Apple App Store)
  • Get Permission: Obtain consent before adding contacts to groups.
  • Use selective communication: Interact only with known users who want to receive messages.
  • Avoid Spam: refrain from sending unsolicited promotional content.

Understanding a bit more about why WhatsApp Business accounts are banned can also help. Spam, scams and safety risks cover the overarching reasons but more specifically, actions that WhatsApp may be concerned about also include:

  • Sending bulk advertising messages: Bulk advertising messages can trigger bans. Avoid spamming users with excessive promotional content.
  • Automated or excessive messaging: Sending messages automatically or in large quantities within a short period is risky. Third-party software for automated messaging is easily detected.
  • Multiple reports: If multiple users report your account in a short period, it raises flags.
  • Excessive Broadcast Messages: Sending too many broadcast messages can also result in a ban.

WhatsApp alternatives for businesses

One way of ensuring you use WhatsApp in the best way to keep your clients happy and avoid unnecessary bans or risks is to use a third party communications provider. They can help you streamline your communications so you are less likely to use bulk messaging or excessive messages to help you manage multiple communication channels.  

For example, ClientWindow specialises in helping you communicate with your private clients who prefer WhatsApp - when you prefer to use your company email. By working seamlessly in the background to connect the two, you can send an email, even with attachments, from your normal email account, and it will appear on your client’s WhatsApp. They will hit reply on WhatsApp - and the reply will appear in your emails! Tools like this can easily and affordably take the guesswork out of your client communications.  

Frequently Asked Questions

How often does WhatsApp ban accounts?

Exact statistics for WhatsApp Business have not been released but reports suggest in general WhatsApp bans about 2 million accounts every month.

What should I include in my appeals message?

One of the most important things is to try and understand why the ban has been put in place. You can then tailor your message specifically to acknowledge this, and clarify your understanding of the issue. Ideally you should explain how you recognise the behaviour could be perceived as an issue and provide assurances of why it was not and/or why it will not be repeated.

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If you use WhatsApp Business as one of your main business communications tools, it can quickly become a serious problem if your WhatsApp Business account is banned. In particular it leads to major communication disruptions with your clients as you won’t be able to send or receive messages. This can significantly impact your customer service, marketing, sales, and support campaigns, ultimately leading to negative impact on your client relationships.

Here we will look at why WhatsApp Business accounts get banned, how to unban your WhatsApp Business account and tips on how to avoid it happening.  

Understanding WhatsApp Business Account Bans

WhatsApp may ban business accounts if their activity violates the Terms of Service. If your WhatsApp Business account is banned, you’ll see a message like this when you try to access WhatsApp: “Your phone number is banned from using WhatsApp. Contact support for help.” Or, “This account is not allowed to use WhatsApp.” Short and not so sweet - it does not give you much of an idea of what went wrong or how to fix it.

The most common reasons for why a Whatsapp Business account may be banned include:

  • Spam: Sending unsolicited promotional messages or repetitive content.
  • Scams: Engaging in fraudulent or deceptive practices.
  • Safety Risks: Activities that endanger WhatsApp users’ safety.

Overall, it’s all about adhering to the WhatsApp user policies and Terms of Service. However if you fall foul of these, most likely unintentionally, or you feel you have been banned unfairly, it is essentially to request a review as quickly as you can.  

Here are some essential steps to take when your WhatsApp Business account is banned:

  1. Request a review
  • Email WhatsApp support or use the in-app option to request a review.
  • Enter the 6-digit registration code sent via SMS.
  • Provide details to support your case. Try to be specific about why you have not violated any Terms of Use or WhatsApp policies.  
  • Temporary Suspension: If your appeal is successful, the suspension will last only one week.
  • Permanent Suspension: If not, your account will be permanently suspended. In the worst case, you won’t be able to log in to the same account in the future, losing all your contacts and conversations.

  1. Steps to Unban Your WhatsApp Business Account
  • Uninstall modded apps removing any unofficial or modded WhatsApp versions.
  • Install the latest official WhatsApp from trusted sources (Google Play Store or Apple App Store).
  • If unbanned, re-register your phone number on WhatsApp and visit the WhatsApp website or download the WhatsApp Business app.

Prevent Future WhatsApp Business Account Bans: Best Practices

The best way to avoid a WhatsApp Business account ban is to simply follow their rules of use.  To get you going, here are some of our top tips to highlight the essentials:

  • Follow Terms of Service: It may seem super simple but reading, understanding and adhering to WhatsApp’s guidelines are your very first step!
  • Use Official Versions: Download WhatsApp from trusted sources (Google Play Store or Apple App Store)
  • Get Permission: Obtain consent before adding contacts to groups.
  • Use selective communication: Interact only with known users who want to receive messages.
  • Avoid Spam: refrain from sending unsolicited promotional content.

Understanding a bit more about why WhatsApp Business accounts are banned can also help. Spam, scams and safety risks cover the overarching reasons but more specifically, actions that WhatsApp may be concerned about also include:

  • Sending bulk advertising messages: Bulk advertising messages can trigger bans. Avoid spamming users with excessive promotional content.
  • Automated or excessive messaging: Sending messages automatically or in large quantities within a short period is risky. Third-party software for automated messaging is easily detected.
  • Multiple reports: If multiple users report your account in a short period, it raises flags.
  • Excessive Broadcast Messages: Sending too many broadcast messages can also result in a ban.

WhatsApp alternatives for businesses

One way of ensuring you use WhatsApp in the best way to keep your clients happy and avoid unnecessary bans or risks is to use a third party communications provider. They can help you streamline your communications so you are less likely to use bulk messaging or excessive messages to help you manage multiple communication channels.  

For example, ClientWindow specialises in helping you communicate with your private clients who prefer WhatsApp - when you prefer to use your company email. By working seamlessly in the background to connect the two, you can send an email, even with attachments, from your normal email account, and it will appear on your client’s WhatsApp. They will hit reply on WhatsApp - and the reply will appear in your emails! Tools like this can easily and affordably take the guesswork out of your client communications.